Terms of Conditions
1. Scope of Signature Stay Vacation Homes Rental LLC Services
Definition: Signature Stay Vacation Homes Rental LLC provide the services of a Rental and Management Company and offer the Property(s) as a vacation home rental on behalf of the Landlords and it is duly registered under Tourism License Number 1188708 in accordance with the rules and regulations established by the Dubai Department of Tourism and Marketing (DTCM).
The Accommodation: A property licensed by DTCM as a holiday home, rented by the Guests through the Company.
The Guest: Any individual, group or organization who booked the Accommodation in return for payment of rates and other charges.
2. Accommodation Rules and Regulations to be observed by the guest
– The Guest(s) shall vacate the premises at the expiration time and date of his short-term rental Agreement.
– Indoor smoking is prohibited; if there are any traces of smoking, ashes, smell within the flat, the entire deposit will be forfeited.
– All the Guest(s) visitors must be duly registered with building security and provide their IDs and/or passports to get approved access.
– The Guest(s) shall not make any changes to the property and shall keep all equipment available inside in good shape.
– The Guest(s) shall not have more than the permitted number of visitors inside and/or sleep on the premises.
– Guests are expected to follow the maximum occupancy allowed in the Accommodation (adults and children). Number of people allowed in the premises: 3 guests for 1 BR Apartment, 5 guests for 2BR Apartment, 7 guests for 3BR Apartment and 8 guests for a villa/4 BR Apartment.
– The Guest(s) shall not create noise and/or disturbance likely to disturb or annoy the surrounding property owners/guests.
– The Guest(s) is/are responsible for ensuring that their visitors and other guests respect the accommodation rules and regulations. Any disturbance of its nature shall result in the immediate termination of his Short-Term Rental Agreement and the Guest(s) will be compelled to leave the premises immediately.
– Waste should be disposed of in sealed plastic bags, which should then be deposited into the designated containers.
– Quiet hours begin at 09:00 p.m. The Service Provider shall not be held liable for any complaints from third parties caused by the disruption.
– Use of the outdoor area (if any) shall not interfere with the privacy of the neighboring premises.
– The Service Provider shall not be liable for any accident, sickness, death, loss, or damage sustained while on the premises and using any of the building’s facilities and it shall be the sole responsibility of the Guest(s).
– The Guest(s) shall not use the property for illegal purposes and activities as per UAE law.
– The Guest(s) is/are warned that the Property contains electrical equipment and will seek help with the appropriate operation of the goods. The Service Provider is not liable for any abuse or damage caused by any electrical appliances in the flat.
– Apartment FF&E (furniture, fixture, and equipment) will be handed over to the Guest(s) in proper working conditions.
– The Guest(s) do authorize the Service Provider to charge the full amount of repair / replacement / damage loss FF&E. The Guest(s) do acknowledge that the deposit amount will be withheld accordingly. Should the amount of the repair / replacement exceed the deposit amount, the Guest(s) agrees to cover the Service Provider all expenses as deemed necessary by the Service Provider.
– Upon check-out deep cleaning charges will apply if the condition of the apartment is unacceptable and requires additional cleaning.
3. Booking Terms & Conditions
– You may desire to alert The Service Provider at your sole discretion of any medical or physical difficulties, or other reasons that may impair your and any additional guests’ ability to participate in any Experience, Event, or other The Service Provider service. Additionally, limits such as the minimum legal drinking age in the Experience, Event, or other The Service Provider Service area may apply. You are responsible for knowing, understanding, and following all laws, rules, and regulations that apply to your participation in an Experience, Event, or other The Service Provider Service.
– Please note that we cannot block any property in our calendar (and therefore no booking is confirmed) without payment, and a reservation is confirmed only once the full payment has been received.
– Once a payment is made and your bank has confirmed the transaction. The Service Provider will also send you confirmation of this payment. Should for any reason you did not receive a confirmation from The Service Provider team, they are kindly asked to immediately contact The Service Provider on: info@signaturestayrental.com.
– The Legal age to book accommodation is 18 years and above.
Check-In and Check Out
Standard Check-in time is 3:00 PM.
On a check-in date, a walk-through inspection and inventory will be done by a member of the Operations Team in the presence of the Guest, prior to handing over keys and access cards.
Standard Check-out time is 10:00PM-11:00PM.
It is in the best interest of the Guest to have the check-out procedure done with the Operations Team to ensure timely refund of security deposit.
The property should be promptly vacated at the agreed checkout time. Any delay in checking out that is not authorized will incur an extra charge.
No refunds will be given for late arrivals, early departures or unused days of Guest’s stay.
Early check-in and late check-out on request (Maximum 2 hours prior or 2 hours after, respectively) are subject to availability and the Company’s discretion. Any request beyond these times will be subject to applicable charges. Please email us in advance to request an early check-in or late checkout.
Taxes and Fees:
Rate is subject to VAT, Service Charge, Tourism Tax.
Checkout Cleaning Fee:
A cleaning fee collected with the rental payment constitutes 3-4 hours of cleaning service after the guest’s departure. The guest may request extra cleaning service at the following rate and packages Regular cleaning, including a linen-towel replacement, bedsheets set up, apartment cleaning, replenishment of toilet amenities.
Fees of AED399 for 1 bedroom, AED599 for 2 bedrooms, AED699 for 3 bedrooms.
Upon checkout, the Guest should remove all new foods from refrigerators.
Tourism Tax:
Bookings are subject to DTCM tax amounting to AED 10 per 1 bedroom per night, and AED 20 per 2 bedrooms per night for a maximum of 30 consecutive nights, payable by Guest.
For long stays, a recurring Tourism Dirham charge shall apply every 90 nights, again for a maximum of 30 nights at a time.
Refundable Security Deposit:
SD must be paid at the time of reservation, to confirm the booking and it will be obtained to serve as a guarantee against the return of the property in good condition, if the Guest is eligible for a refund, then the refund transaction will be fully released in 8 to 14 working days after inspecting the premises by the Service Provider. (Payable by credit card or bank transfer)
The full amount of this deposit will be refunded after going through the final handover inspection and approval date. The Security deposit for monthly and yearly bookings is considered separately and will be advised by the management. The security deposit for Monthly stays and above is charged at AED 3,000 – 8,000 depending on duration of stay, on location and on the type of property booked. (Apartment, Villa, Penthouse)
Refunds will be made to the same payment method and could take up to 14 working days to process through the sending and receiving banks.
– The Service Provider shall have the right to deduct any amount if any damage is caused by the Guest(s)Should the amount of the repair / replacement exceed the deposit amount, the Guest(s) agrees to cover the Service Provider all expenses as deemed necessary by the Service Provider.
– Applicable SD per property type: AED 3,000 for one bedroom, AED 4000 for two bedrooms and AED 5,000 for three bedrooms.
– Higher SD may be required for bigger properties such as villas and penthouses. Please refer to the property profile for actual figures.
– Any damage or missing items noted during the check-out procedure shall be charged against Guest’s security deposit.
– Guest agrees to top-up the deposit if the cost of repair/replacement is more than the security deposit paid upon booking.
– Security Deposit will be withheld for a period of 8-14 days for further evaluation and calculation of costs. Any charges incurred to repair the damage will be deducted from the Security Deposit. The Security Deposit amount will not be refunded should there be any signs of smoking within the unit.
– No refunds will be given for late arrivals, early departures or unused days of Guest’s stay.
– Refunds of Security Deposits can only be made by bank transfer.
Mode of Payment Methods
Direct bank deposit, Bank transfer, Credit Card and Debit Card.
Cancellation, Paid bookings & No Show, Refund and Extensions
– Please review the Booking terms and conditions and/or listing before making any bookings, as the conditions may vary according to the booking channel you used (Airbnb, Booking.com, etc.).
– Any cancellation or amendment request must be sent in writing to the Service Provider by email or calling us on +971586510358 from outside the UAE.
– There will be no refunds if the Guest(s) decides to terminate the contract willingly during his/her stay, Full Rental Amount will be due. Please keep in mind that the booking amount refers to the whole value of the reservation, including all extra charges and the full period of the booking.
– Extension and payment for the extended stay must be informed by the Service Provider at check-in and it is subject to availability and rate difference, if any, and full payment must be received upfront.
– Renewal of the reservation is at the discretion of the Managing Agent and guests should inform the Managing Company of a minimum of 2 days in advance and it is subject to availability.
– Changes to the dates of a booking will only be permitted with explicit approval of the operator and can be denied without reason or explanation.
– Guests can change booking dates by notifying us by phone or email, dates and properties are subject to availability. In case of an extended monthly rent, to confirm 10 days prior contract end date, payment to be collected 24 hours prior contract end date. In case of yearly rent, 3 months advance notice required, and 3 months penalty applied.
– Failure to submit funds on time results in a penalty plus Daily Rates charges until the entire payment is received. The Guest(s) must evacuate the property immediately if the renewal or rent amount is not paid on time.
Assigned property change:
If the requested property is available, an amendment will be offered which will include a property reassignment fee of 200 AED.
The Guest will be requested to pay any difference in the price between the originally assigned and the newly assigned properties.
Refunds for the difference in price between the two properties will only be offered if the request is made 30 days or more prior to the date of check-in.
Cancellation fee (of the full amount paid) is applicable for all cancellations 4 Days from check in date. Any paid amounts including advance deposits are non-refundable in the event of cancelling a contract/reservation 4 days or less before the check in date.
Short stays – for bookings less than 28 nights, Guests will be entitled to:
Full refund if cancellation is done 14 days prior to check-in date
50% refund if cancellation is made 7 days before check-in date
Any experience or event cancellation that is 30 days or more before the start date, Guest is eligible for a full refund.
Cancellations less than 30 days before the start date Refund will be in accordance with each booking cancellation policy.
– Guests may cancel a confirmed reservation at any time in line with the cancellation policy of their booking.
– In some situations, The Service Provider may decide to cancel a confirmed booking and make appropriate refund and payment choices at its exclusive discretion. This could be for the reasons outlined in The Service Provider Extenuating Circumstances Policy, or because The Service Provider believes in good faith, while considering both parties’ legitimate interests, that this is necessary to avoid significant harm to The Service Provider, other Members, third parties, or property, or for any of the reasons outlined in these Terms.
– Guests forfeit all payments made if cancellation is done less than 7 days from the date of check-in.
Long-term stays – bookings from 28 nights or longer, Guests will be entitled to:
Full refund if cancellation is received more than 45 days prior to check-in date.
If cancellation is received 30 to 44 days prior to check-in date, the Company shall process a 50% refund of rent for the first 30 days of booking plus taxes and all future rents.
Guests forfeit the first month’s rent if cancellation is done less than 30 days from actual check-in date. All future rents and taxes will be refunded.
Cancellation fee (of the full amount paid) is applicable for all cancellations 7 Days from check in date. Any paid amounts including advance deposits are non-refundable in the event of cancelling a contract/reservation 7 days or less before the check-in date.
Flexible penalty-free changing days prior to 7 days of arrival for daily rent, cancellation policy applied.
Loss of Keys and Building Smart Access Cards:
Apartment Key(s) Building Smart Card(s), and Parking Smart Card(s) must be returned on the check-out date. In the event of a loss, the following fees will be imposed, and the Guest(s) undertake to pay these amounts:
1000 AED for Keys and Building Smart Card
1000 AED Parking Smart Card
General Conditions:
The Accommodation is booked for domestic stays and not for any commercial operation. Breach of this condition shall result in booking cancellation without any refund and the Guest will be asked to vacate the premises immediately.
All our properties are booked as fully furnished, equipped with standard appliances, linen, bath, and kitchen products and utilities. Guests are responsible for purchasing toiletries, dishwashing liquid and washing machine detergent required for the duration of their stay after providing them as complimentary from our company.
The Company has the right to cancel the booking without a refund if Guests are found violating the maximum occupancy of the Accommodation or exceed the total number of guests originally booked. Alternative units may be offered subject to availability and applicable charges.
Guests are expected to treat the property as their own. Windows and doors should be closed/locked when leaving the unit. Lights must be switched off as well as the air conditioning, the water heater and appliances, when not in use. Charges shall apply for abuse of utilities (high consumption)
Check-out cleaning fees shall apply, depending on property type, payable when reserving the unit. Extra charges shall apply if the Accommodation is found unreasonably untidy or dirty upon departure.
Pets are not allowed in the Accommodation. Smoking, loud music and parties are strictly prohibited. Doing so would mean cancellation of booking without a refund.
The Guest is solely responsible for their acts, behavior, health and safety during the stay and shall not hold the Company liable for any claims, losses, expenses and damage incurred or suffered because of their own action and decision.
Guests and their visitors must respect that Holiday Homes are permitted in residential family communities and hence Guest and visitor behavior should be reflective of a family environment.
Management has the right to inspect the apartment/villa at any point whenever required.
Should there be no response from the guest after more than 48 hours, the management reserves the right to inspect the property and take the necessary actions if required.
Our properties are equipped with a Smart Lock System, and we provide access code exclusively for the duration of the client’s booked days. Clients will receive the access code for the specified booking period. However, in the event of non-payment, we reserve the right not to renew the access code, resulting in the property being locked.
The Guest will be granted access to facilities within the property and in the building where applicable property such as swimming pools and fitness center gym if they fall within the common area facilities and not considered private facilities with separate membership. For some properties, access to facilities is offered at an offsite building or club and not inside the building itself due to certain restrictions imposed by some buildings in Dubai that restrict the utilization of some facilities from short-term tenants.
Water & electricity consumption is included in all our properties. Excessive consumption as defined by DEWA in the monthly water and electricity bills will be charged separately.
All our properties include free high-speed Internet, basic TV programs and smart applications. Any extra charges on TV (on demand programs) will be charged and deducted from the security deposit.
An essential supply of bed linen, bath towels, toiletries, and toilet tissues are provided in each property upon arrival of the Guest and are not changed during the stay unless ordered to do so at extra charge.
Code of conduct and behavior
Guests are requested to follow civilized behaviors while staying at one of our properties and expected to be considerate to their neighbors and not cause any inconvenience such as extremely loud noise or music which are prohibited by law and by property community rules.
Parties with loud music and noise are not permitted and could result in the eviction of the guests from the properties and the withholding of the pre-paid sum of money as penalty of breaking community rules.
Guests have the right to receive outside guests in their properties for a few hours where these guests are expected to follow the code of conduct and civilized behavior as per the community rules. Certain communities do not allow un-registered guests to be admitted. Registration will be mandatory and subject to approval.
The maximum number of overnight guests for this property is limited and indicated on the first page of this Agreement. Maximum occupancy for this property shall not exceed the limit at any time. If Guest exceeds the maximum occupancy, Guest and all their visitors are subject to immediate removal and forfeiture of their security deposit and rental payment.
Furniture, bedding, mattress pads, utensils or any other property supplied with the rental property must not be taken out or transferred from one property to another. Loss of these items, as well as damage to the property or furnishings more than normal wear will be charged to the Guest (s).
Pets and smoking
All our properties do not allow pets and are classified as nonsmoking. Unauthorized smoking inside the property or having pets will lead to an additional cleaning charge of AED 2,000 (UAE dirhams two thousand) per stay in addition to any damage charges caused by the Guest during the stay.
Payment tariffs and fees
All payments for the full rental period should be paid well in advance before Guests move-in to the unit.
All fees, percentage charge on a certain amount or any other tariff on a payment made to Manager from the card provider, bank or any other financial institute should be paid by one of Guests staying in the property. A third-party payment authorization needs to be obtained in advance for any third-party payments.
Dubai Tourism fees as per the Dubai Tourism & marketing authority are applicable and paid by Guest and is highlighted on page 1 of this agreement. This fee is limited to the first 30 nights of your stay.
All fees and charges as per Agreement are inclusive of VAT and other taxes unless advised otherwise.
Lost and found
If the Guest leaves any personal belongings in the property, they are requested to immediately contact us. If the items left behind or lost can be located, we will coordinate with the Guest for the best way to deliver the items. Courier charges if applicable will be charged to the Guest.
Legal activities
The property the Guest is renting is assigned to them for habitation only.
Any other suspicious activities including but not limited to subleasing or the attempt to sublease the property will be reported to the authorities and police. Such activity will lead to the immediate termination of the contract with no refunds of paid dues.
The Manager takes no liability or responsibility for any illegal activity performed by the Guest or any activity other than what the property was intended for.
Other services
If the Guest needs assistance with visa permit, airport pick up /drop off, health insurance, transportation, city guide etc. they can request these services through the assigned guest relations manager. The Manager will process the request and send the Guest the prices of the services accordingly.
Emergencies
In case of any emergency including fire, security issues, health related issues, the Guest is required to carefully read the emergency numbers located at the entrance of each of our properties.
No liability Undertaking
Guest(s) agree to indemnify and hold harmless the Property Owner and Manager for any liabilities, theft, damage, cost or expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with Guest (s) use and occupancy of the rental property including but not limited to any claim or liability for personal injury or damage or theft of property which is made, incurred or sustained by Guest (s).
Guests are required to be cautious around sharp items, electricity, fixtures, balconies and any other item that may cause an injury if handled wrongly.
Guests with children are requested to always watch their kids while occupying our property.
No liability will be passed on to the Manager or Property Owner in the event of injury to personnel due to negligence.
It is the Guest’s responsibility to watch out for themselves and the people accompanying or visiting them while staying in our properties.
